Refund and cancellation policy

Trials

A trial can be canceled at any time before conversion. A trial does not create a paid renewal unless the organization affirmatively selects and completes a paid offer.

Canceling renewal

An authorized administrator may cancel future renewal from the account or by contacting billing@acaboost.net. Unless the account is terminated for cause or an immediate cancellation is requested, service continues through the paid term. Cancel before the renewal date to avoid the next charge.

Initial purchase requests

For a first paid subscription, refund requests submitted within 14 calendar days of purchase may be approved when the organization has not materially used migration, onboarding, messaging, payment, or other metered services. Approved refunds return to the original payment method. Provider processing times apply.

Renewals and multi-year plans

Renewal charges and prepaid multi-year commitments are generally non-refundable after the term begins, except for duplicate charges, verified billing errors, a written service commitment, or where required by law. Canceling a multi-year plan prevents renewal but does not ordinarily shorten or refund the committed term.

Usage add-ons and credit packs

Recurring add-ons provide the periodic credits described at purchase. One-time credit packs remain available until their disclosed expiration. Provider work already completed consumes credits and is not refundable. When an add-on purchase is fully refunded, unused credits from that purchase are reversed and the related renewal is stopped.

Billing errors and service failures

Report a suspected duplicate charge or billing error within 30 days. If AcaBoost cannot provide the paid core service for a sustained period and cannot reasonably restore it, we may issue a prorated credit or refund for the affected period. Third-party provider outages and customer configuration issues are not automatically eligible.

Tenant commerce

Each tenant sets and administers refunds for its own products, registrations, donations, memberships, and events. AcaBoost provides transaction and refund tools but does not decide whether a tenant's supporter is entitled to a refund.

How to request a refund

Email billing@acaboost.net with the organization name, invoice or transaction reference, request reason, and an authorized contact. Do not send card numbers or passwords.